1.2. In the event of order cancellation that takes place before shipping, the order will be completely cancelled.
2.1. Exchanges – it is possible to exchange a product within 7 days from the day that the product is received. After 7 days, is not possible to make exchanges.
2.2. The conditions for cancelling / exchanging a product
2.2.1. A cancellation request must be made within 2 days and an exchange request must be made within 7 days.
2.2.2. You must contact our customer service department and notify us of your request to cancel / exchange the product, and you must likewise email this request to [email protected] .
2.2.3. The product must be shipped to the return address that will be provided to you by our customer service department, with the product being in brand new condition, without having been used, and with the original tags attached to it.
2.2.4. When cancelling / exchanging an order, it is your responsibility to cover the cost of returning the product and ensuring that it is shipped to and received by LoveMeTwoTimes. If you have not cancelled / exchanged your product within the stipulated timeframe you will not have any claim for cancelling / exchanging said product.
2.3. You may not cancel / exchange a product that has been specifically custom made / tailored for you at your request.
2.5. Shipping costs, operational costs, taxes / customs fees, etc., that are associated with the product being returned must all be paid for at your expense.
2.6. Your payment will be credited to you through the same payment method that the initial payment was processed only after the product has been received undamaged and intact by LoveMeTwoTimes within the timeframe that has been stipulated above.